You should also check for some water residue or moist and if it exists, the it’s a liquid damage that’s causing the problem. There’s a chance that the battery has completely been drained that’s why the laptop won’t respond when the lid is opened or the power key is pressed. But if it has, at least, 1% battery left, it should power up when you press the power button. My Chromebook 14 powers on, but immediately power off. If the battery indicator light is lit when the charger is connected to the laptop and assuming it’s not heating up, then allow it to charge for 10 minutes and then try to turn on again. However, an impact that could cause the device to not power on should leave something on the outside. Disconnect all non-essential devices including external hard drives and other similar devices. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. Just a flicker on the screen might be a sign that its components are fine so we will have to do everything we could to fix it. Replace the internal battery yourself. I've charged it overnight just to be sure it has enough charge. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our, How To Block Someone On Gmail Messaging Quick and Easy Way, How to use Android VPN in 2020 | steps to set up Android VPN. This is a free service we offer and we won’t charge you a penny for it. So, if you can find some, then there is a higher probability that the cause of the problem is physical damage. Now, connect the other end of the AC adapter to your HP Chromebook 14. It is important that you directly plug it into the outlet and not to a power strip or any secondary power source just to be sure. I've held the power and refelresh buttons—still nothing. If your Chromebook won't turn on, you have a few options to fix it. The EC reset is a very effective method to unfreeze any chromebook and it might be the only thing that could fix this problem. Before we proceed with our troubleshooting, if you found this post while trying to find a solution to a different problem, then make sure you drop by our, How to troubleshoot HP Chromebook 14 that doesn’t turn on, Step 2: Open the lid to see if your Chromebook turns on, Step 3: Try pressing and holding the Power button, Step 4: Try charging your HP Chromebook 14. If Chrome OS boots up, yet you can't log in to your account, it could be due to a syncing issue between your laptop and your Google Account. The charging light will not turn on and there is no response to pushing and holding the power button. If you don't see a light, try using a different charger. If the Chromebook turns on: It is performing normally. If your computer turns on but keeps crashing, remove any Google Chrome extensions and apps that were recently installed or updated. If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Again, you only have to do this if there’s no sign of liquid damage since water and electricity don’t mix well. If you can access your Chromebook's settings or the Chrome browser, you can powerwash your Chromebook to restore the device to its factory settings. A hard restart will clear your Chromebook’s RAM and any caches that could be preventing the OS from booting. It might be some scratches or dents. Don’t worry, it’s free. If your Chromebook turns on but keeps crashing, update Chrome OS to make sure you're running the latest version of the operating system. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter. After you have removed all external devices, turn on the Chromebook. Check the battery indicator light; if it’s green, wait for it to turn amber and then press the power button to see if the laptop turns on. Anything that's saved to your Chromebook's hard drive will be lost during a powerwash. Robert Wells is a professional writer and amateur game developer. This is a free service we offer and we won’t charge you a penny for it. It’s possible at this point that your computer is just frozen that’s why it doesn’t respond. If your device turns on but the screen stays black, hold down the Refresh key + Power to restart your Chromebook. Chromebooks would automatically power on when the lid is opened assuming it has 5% or more battery left. So, if you’re one of the owners of this laptop and are currently bugged by a similar concern, continue reading below as this post may be able to help you. If your device still has a valid warranty, you might be able to get it professionally serviced for free. Either it’s physical or liquid damage, you can’t do something about it without voiding the warranty so it’s better so bring the chromebook back to the store and let the tech handle the problem and do some tests. It seems that there are some HP Chromebook 14 owners who are experiencing power-related problems and the most common of them is the not turning on issue, which might be triggered by a defective battery or busted circuitry. Before we proceed with our troubleshooting, if you found this post while trying to find a solution to a different problem, then make sure you drop by our HP Chromebook 14 troubleshooting page for we have already addressed some of the most common issues with this laptop. Depending on the manufacturer, you should see a solid blue or orange light while your Chromebook is charging. We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. Assuming there’s no sign of liquid damage and your computer didn’t power up when you opened the lid, then try pressing and holding the power button. Leave the laptop connected to the charger until it is fully charged. Although dozens of manufacturers make Chromebooks, they are all prone to the same hardware and software issues. If you don't see a light, try using a different charger. Follow the steps below…. Remove apps from Google Chrome. When I plug in the power cord, the power light flashes white once and nothing else. If this problem occurred without apparent reason, then you should perform a physical inspection to see if it suffered physical and/or liquid damage. My HP Chromebook x360 won't turn on. Depending on the manufacturer, you should see a solid blue or orange light while your Chromebook is charging. If the device still isn't … For example, if you have a USB drive inserted, eject it and then try again. Nothing happens when you press the power button. If the laptop won’t turn on out of the box, don’t bother yourself troubleshooting it, instead, send it back and have it replaced or ask for a refund. Sometimes, external hardware can interfere with the Chrome OS boot process. I don't know if the battery was low prior to this problem, but the charging light will not turn on even after hours of charging and trying a hard reboot will not work either. By using Lifewire, you accept our, How to Fix a Chromebook That Won't Turn On, How to Fix It When Nintendo Switch Won't Turn On, How to Fix an Xbox Series X or S Controller That Won't Turn On, How to Fix It When Your PS3 Controller Won't Connect, How to Fix it When Your Chromebook Won't Connect to Wi-Fi, Xbox Series X or S Won't Turn on? But rest assured we read every message we receive. If the laptop doesn’t turn on when you open the lid, then it’s possible that the battery is below 5%, at least, that’s what we have to assume at this point. Powerwash your Chromebook. How to Fix It, How to Fix It When Your PS4 Won't Turn On, How to Charge a Chromebook Without a Charger, How to Fix It When Your Chromebook Touchpad Is Not Working, Chrome OS Is Missing or Damaged: How to Fix This Error, How to Fix It When Your Windows 10 Laptop Battery Is Not Charging, How to Fix It When a PS4 Controller Won't Charge, Find My Chromebook: What to Do When Your Google Laptop Is Lost or Stolen, Create a new user account for your Chromebook. But whatever the case may be, there’s only so much we can do about a laptop that won’t turn on. Try to find problems that are similar with yours and use the solutions we suggested. To do this, press and hold the refresh and power buttons for 3 seconds. If you have to pay to repair your Chromebook, you might want to consider upgrading to a Google Pixelbook. The course of our troubleshooting will be to try and power up your Chromebook. Plug the original AC adapter of your laptop to a functioning wall outlet. Try these steps in order until your Chromebook is working again: Make sure your Chromebook is charging. Your device powers on, but the screen remains black. Contact the manufacturer. If you're comfortable navigating the inner workings of laptops, you can unscrew the back cover and replace the battery. Connect the power adapter and put back the battery. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. There could be a few reasons why your Chromebook won't turn on including: If your Chromebook keeps freezing up, there are separate steps you can try to fix it. Make sure your Chromebook is charging. Opening up your Chromebook might void the warranty, so save this step as a last resort. Do a hard restart. We will look into every possibility and rule them out one by one until we can determine the problem and hopefully bring your phone back to life. It is imperative that this step comes in the second place so that you can make sure that there’s no sort of liquid damage. Your Chromebook won’t power up by opening the lid if the battery is less than 5%. Assuming there are no signs of liquid or physical damage, move on to the next step. But if it has, at least, 1% battery left, it should power up when you press the power button. If it still won’t turn on after that, move on to the next step. But rest assured we read every message we receive. You can tell if the charger is connected by looking at the small LED lights near the charging port. Update the operating system. Create a new user account for your Chromebook or try logging in as a guest. So, in this step, we’ll try to replenish the battery to see how your Chromebook responds. Your device powers on but immediately turns off. Leave your Chromebook plugged in for 3.5 hours and try turning it on again. 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